Shipping and returns

When it ships

We roast on Tuesdays and Fridays. An order placed before 9am on a roast day goes out that same afternoon. Anything after that waits for the next roast, which is never more than three days away.

This is the one genuine trade-off of buying from a small roaster. Coffee that has been sitting on a shelf could ship in an hour. Ours is roasted after you ask for it.

What it costs

• Australia wide flat rate, $9.50
• Free on orders over $60
• Express, $14.50, next business day to most metro addresses

Postage is calculated at checkout from your address, so the figure you see there is the one you pay.

How long it takes

Perth metro is usually next day. The eastern states are two to four business days on standard post. Regional addresses can take a day or two longer, and we would rather say that plainly than quote a number we cannot hold to.

If something is wrong

Tell us within fourteen days and we will replace it or refund it, whichever you would rather. That covers a bag damaged in transit, the wrong grind, and coffee that simply is not what you hoped for.

Coffee is a food, so we cannot resell a returned bag and we will not ask you to post one back. Keep it, or pass it on to somebody who will drink it.

Getting the grind wrong

If you ordered espresso and needed filter, get in touch. We will send the right grind on the next roast day at no charge, once per order, because it is an easy thing to get wrong and a miserable thing to be stuck with.